Help Desk Coordinator
Summary
| Title: | Help Desk Coordinator |
|---|---|
| ID: | 1162 |
| Location : | State College (PA) |
Description
Job Summary:
Coordinate service requests via Help Desk. Responsibilities include data entry and task assignment, troubleshooting assistance over the phone to end users, scheduling of external support resources, PO receiving and inventory tasks. This hourly, non exempt position works with direct and indirect supervision.
Essential Functions:
* Answer calls from GOH employees to Help Desk.
* Record all calls in IT Help Desk support application.
* Provide initial basic troubleshooting via call scripts.
* Route service calls to other IT resources for service; manage scheduling with external resources.
* Perform PO receiving and inventory tracking maintenance functions.
* Perform data entry functions.
* Perform work order follow-ups to confirm help desk request is completed.
* Transport equipment within IT, throughout the corporate office.
* Exercise proper care and maintenance of company equipment.
* Perform additional administrative tasks and other assignments per supervisor's direction.
Knowledge of:
* Intermediate working knowledge of Microsoft Operating Products.
* Basic conceptual knowledge of voice and data technologies.
* Basic knowledge of PC equipment.
Ability to:
* Communicate with employees and vendors who have widely differing levels of technical experience.
* Adapt to the constant changes in technology.
* Learn and follow GOH company policies and procedures.
Qualifications:
* Must have strong organizational skills.
* Must have excellent interpersonal verbal and written communication skills.
Education:
* High school diploma or equivalent required.
Experience:
* Previous Help Desk or Call Center experience preferred.
Physical Requirements:
* Talk and hear in conversations with GOH employees and customers. (Constant 67-100%)
* Talk on telephone and hear telephone conversations. (Constant 67-100%)
* Sit for sustained periods of time. (Constant 67-100%)
* Frequently required to use basic office equipment such as phones, computer, copier, etc. (Constant 67-100%)
* Frequently required to use fingers/hands to type. (Constant 67-100%)
* Lift items weighing 35 pounds or less (Occasional 0-33%)
* Able to speak clearly. (Constant 67-100%)
* Able to bend, stoop, kneel to file. (Frequent 34-66%)
* Must be able to see and read PC screens, read normal type size print. (Constant 67-100%)
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.
Coordinate service requests via Help Desk. Responsibilities include data entry and task assignment, troubleshooting assistance over the phone to end users, scheduling of external support resources, PO receiving and inventory tasks. This hourly, non exempt position works with direct and indirect supervision.
Essential Functions:
* Answer calls from GOH employees to Help Desk.
* Record all calls in IT Help Desk support application.
* Provide initial basic troubleshooting via call scripts.
* Route service calls to other IT resources for service; manage scheduling with external resources.
* Perform PO receiving and inventory tracking maintenance functions.
* Perform data entry functions.
* Perform work order follow-ups to confirm help desk request is completed.
* Transport equipment within IT, throughout the corporate office.
* Exercise proper care and maintenance of company equipment.
* Perform additional administrative tasks and other assignments per supervisor's direction.
Knowledge of:
* Intermediate working knowledge of Microsoft Operating Products.
* Basic conceptual knowledge of voice and data technologies.
* Basic knowledge of PC equipment.
Ability to:
* Communicate with employees and vendors who have widely differing levels of technical experience.
* Adapt to the constant changes in technology.
* Learn and follow GOH company policies and procedures.
Qualifications:
* Must have strong organizational skills.
* Must have excellent interpersonal verbal and written communication skills.
Education:
* High school diploma or equivalent required.
Experience:
* Previous Help Desk or Call Center experience preferred.
Physical Requirements:
* Talk and hear in conversations with GOH employees and customers. (Constant 67-100%)
* Talk on telephone and hear telephone conversations. (Constant 67-100%)
* Sit for sustained periods of time. (Constant 67-100%)
* Frequently required to use basic office equipment such as phones, computer, copier, etc. (Constant 67-100%)
* Frequently required to use fingers/hands to type. (Constant 67-100%)
* Lift items weighing 35 pounds or less (Occasional 0-33%)
* Able to speak clearly. (Constant 67-100%)
* Able to bend, stoop, kneel to file. (Frequent 34-66%)
* Must be able to see and read PC screens, read normal type size print. (Constant 67-100%)
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.
This opening is closed and is no longer accepting applications
