Customer Service Clerk
Summary
| Title: | Customer Service Clerk |
|---|---|
| ID: | 3249 |
| Location : | Pleasant Gap (PA) |
Description
Job Summary:
Provide clerical support to Transportation staff. Provide customer service to both internal and external customers. This is a seasonal position and subject to layoff. This is an hourly, non exempt position that will work with direct and indirect supervision.
Essential Functions:
* Answer telephone and interact pleasantly and professionally with both internal and external customers to schedule their material delivery needs.
* Assist and support Dispatchers to provide accurate and timely information relative to delivery needs and scheduling.
* Provide clerical support to and data entry for Transportation staff.
* Refer requests for special pricing to the appropriate sales person.
* Perform weighmaster duties as assigned.
* Exercise proper care and maintenance of company equipment.
* Frequently work more than 40 hours per week and non traditional hours including night shift, Saturdays and occasionally Sundays.
* Perform additional assignments per supervisor's direction.
Knowledge of:
* State and Federal regulations regarding vehicle weights, rules of the road, and hours of service.
* Local, state, and federal traffic laws.
* GOH geographical territory.
* Microsoft Office software.
Ability to:
* Learn and follow GOH company policies and procedures.
* Learn Command Alkon, Apex & associated vehicle tracking software.
* Use computer and related office equipment.
* Work in a professional manner in a high stress, fast paced environment.
* Multi-task
* Read and explain maps and directions.
* Obtain weighmaster's license.
Qualifications:
* Demonstrate above average organizational, analytical and memory skills to effectively and efficiently handle multiple priorities with short deadlines.
* Must have excellent interpersonal verbal and written communication skills.
* Must have strong data entry, typing and computer skills.
* Prefer a valid driver's license for state in which you reside with acceptable driving record per company minimum standards for drivers.
Education:
* High school diploma or equivalent required.
Experience:
* Previous customer service experience preferred.
* Previous clerical experience preferred.
Physical Requirements:
* Constant (67-100%) - Ability to sit for extended periods of time.
* Constant (67-100%) - Ability to use hands/fingers for typing and filing.
* Constant (67-100%) - Ability to use office equipment such as computers, copiers, telephones, etc.
* Constant (67-100%) - Ability to read PC screens and read normal type sized print.
* Frequently (34-66%) - Talk on telephone and hear telephone conversations.
* Frequently (34-66%) - Ability to work long hours on varied shifts.
* Occasionally (0-33%) - Bend, stoop, kneel to file.
* Occasionally (0-33%) - Must be able to lift/carry up to 25 pounds.
Provide clerical support to Transportation staff. Provide customer service to both internal and external customers. This is a seasonal position and subject to layoff. This is an hourly, non exempt position that will work with direct and indirect supervision.
Essential Functions:
* Answer telephone and interact pleasantly and professionally with both internal and external customers to schedule their material delivery needs.
* Assist and support Dispatchers to provide accurate and timely information relative to delivery needs and scheduling.
* Provide clerical support to and data entry for Transportation staff.
* Refer requests for special pricing to the appropriate sales person.
* Perform weighmaster duties as assigned.
* Exercise proper care and maintenance of company equipment.
* Frequently work more than 40 hours per week and non traditional hours including night shift, Saturdays and occasionally Sundays.
* Perform additional assignments per supervisor's direction.
Knowledge of:
* State and Federal regulations regarding vehicle weights, rules of the road, and hours of service.
* Local, state, and federal traffic laws.
* GOH geographical territory.
* Microsoft Office software.
Ability to:
* Learn and follow GOH company policies and procedures.
* Learn Command Alkon, Apex & associated vehicle tracking software.
* Use computer and related office equipment.
* Work in a professional manner in a high stress, fast paced environment.
* Multi-task
* Read and explain maps and directions.
* Obtain weighmaster's license.
Qualifications:
* Demonstrate above average organizational, analytical and memory skills to effectively and efficiently handle multiple priorities with short deadlines.
* Must have excellent interpersonal verbal and written communication skills.
* Must have strong data entry, typing and computer skills.
* Prefer a valid driver's license for state in which you reside with acceptable driving record per company minimum standards for drivers.
Education:
* High school diploma or equivalent required.
Experience:
* Previous customer service experience preferred.
* Previous clerical experience preferred.
Physical Requirements:
* Constant (67-100%) - Ability to sit for extended periods of time.
* Constant (67-100%) - Ability to use hands/fingers for typing and filing.
* Constant (67-100%) - Ability to use office equipment such as computers, copiers, telephones, etc.
* Constant (67-100%) - Ability to read PC screens and read normal type sized print.
* Frequently (34-66%) - Talk on telephone and hear telephone conversations.
* Frequently (34-66%) - Ability to work long hours on varied shifts.
* Occasionally (0-33%) - Bend, stoop, kneel to file.
* Occasionally (0-33%) - Must be able to lift/carry up to 25 pounds.
